Hello Casino Review

UP TO NZ$100 + 25 SPINS
  • Robust customer support available 24/7
  • Availability of the languages such as Swedish, Finnish, German, Norwegian, besides English
  • Over 240 games on one website
  • Supports instant-play on both desktops and mobile devices, no software has to be downloaded

About Hello Casino

Living up to its name, Hello Сasino endeavours to greet its players with lucrative offers and bonuses. This gambling site provides slots, live casino, jackpot and table games. Powered by NetEnt, QuickSpin, White Hat Gaming, Leander Games, NYX Gaming, Elk Studio, etc., they have over 240 games available to their users. Their website is user-friendly and runs on both desktops and mobiles. The users have rated their customer service to be impeccable. It is available 24/7 (yes, even at weekends!). Besides being regulated by the UK Gambling Association, Hello Casino is licenced by Malta Gaming Authority.

Their expansive portfolio is designed to cater to numerous users; from slot lovers to table game enthusiasts, everyone will have an opportunity to choose something at Hello Casino. For an insight into the inner workings, continue reading our in-depth Hello Casino review.

Games Offered

Hello Casino offers a total of over 240 games; the vast selection is a result of their cooperation with the prominent developers like NetEnt, NYX Gaming, Leander Games to name a few.

Players can access slot games (or pokies as they are referred to in New Zealand), table games, live casino games, video slots, jackpot games, among others. Offerings on the website are categorised alphabetically, from A-Z, and also according to their popularity with users. NetEnt, the Swedish developer, forms their backbone; with cutting-edge graphics and unmatched quality, one won’t find a sole reason to complain.

The pokies at Hello Casino like Fruit Shop, Wild Water, Steam Tower, etc., are all-time favourites of veteran gaming enthusiasts, but newer players have shown a keen preference for the available jackpots at Hello Casino and live casino games such as:

  • Mega Fortune
  • Arabian Nights
  • Hall of Gods
  • Roulette
  • Kenzo
  • Blackjack
  • Guns N’ Roses
  • Fox Wins
  • Twin Spin
  • DJ Wild
  • Starburst
  • Witch Pickings
  • Gonzo’s Quest

Mobile Support

Players can enjoy betting while travelling via their phones and tablets. The betting website is playable on mobile devices running on Windows, Android, and iOS; no additional software has to be downloaded. NetEnt has provided them with entertaining games such as Hansel and Gretel, Naked Gun, and Wild Wild West, all of which are compatible with a variety of mobile devices. Players can log in from any commercial browser and start playing for real money.

Live Dealer Games

This casino has cooperated with Ezugi and NetEnt to provide the best live gaming for their players. These variations are interactive and held at high-end studios where a professional croupier is present. The action in the studio is streamed to the gamblers all over the globe in real time. The games from this section include:

  • Live Baccarat
  • Live Roulette
  • Live Blackjack
  • Live Keno
  • Live Common Draw Blackjack
  • Live Lottery


This casino is supported by a plethora of reputed software providers such as:

  • NetEnt
  • Elk Studios
  • Leander Games
  • QuickSpin
  • BetSoft
  • iGaming2go
  • Aristocrat
  • Ezugi
  • NYX Gaming
  • Thunderkick
  • Multicommerce
  • OMI Gaming
  • White Hat Gaming

NetEnt forms their backbone, and together with Ezugi, they have created a live dealer gaming portfolio for this casino, which allows visitors to experience real-time gaming with a live croupier.

Users do not have to download any external software to play on their desktops and mobile devices. Developers have designed the games in an instant play format for hassle-free user experience.

Customer Support

The website features a support section, clicking on which brings a player to an extensive list of FAQs holding answered to the questions how to get started, manage accounts, and the likes. If the customer’s issue is not covered by the FAQ section, they can access the 24/7 customer support helpdesk via the live chat feature. In case no customer support executive can be contacted via the live chat, users can try emailing them at help@gamingcustomersupport.com, where executives endeavour to solve the problems within an hour from the time the complaint is lodged.

Besides these conventional methods, the customer care team can also be accessed via Facebook. Their Twitter account has been defunct since 2015, hence, tweeting them entails no response. They also provide video instructions on YouTube.

Security and Fairness

As of now, this online gambling platform holds dual licences from the UK Gambling Commission and the Malta Gaming Authority. Customer monetary transactions are protected by a 128-bit digital SSL encryption to provide a protected environment with no data leakages. Their FAQ section in the Customer Support Page has detailed coverage of agencies that can help the users with their gambling addiction. They take the mental wellbeing of their clients quite seriously.

Gamblers are also required to provide a government-issued form of identification before they are allowed to withdraw any winnings.

Bonuses and Loyalty Programme

Like most other reputed online gambling establishments in New Zealand, Hello Casino also offers a welcome bonus that awards users 50 Bonus spins and up to $500 in rewards spread over three deposits:

  • The first deposit is 100% up to $100 and 25 free spins on Twin Spins.
  • The second deposit is 25% up to $250 and 50 spins on Starbursts.
  • The third deposit is 50% up to $150 and 50 spins on Gonzo’s Quest.

The amount can be withdrawn only after it has been wagered 35 times. Besides these, gamblers are given special bonuses on Tuesdays, the details of which they can get via email only if they are signed up for their official newsletter.

The most loyal ones are invited to partake in the VIP programme which entails special invitations to events, exclusive bonuses, and promotional offers. Visitors at Hello Casino also get the opportunity to join a VIP cashback scheme allowing them to cover 20% of the amount lost. The VIPs are also granted with their personal account manager ready to be of service 24/7.

Deposits and Withdrawals

The players have a plethora of options at their disposal allowing them to deposit money into their accounts. These are:

  • Visa
  • Skrill
  • MasterCard
  • Bank wire
  • Neteller
  • Paysafecard

Banking at Hello Casino is protected by 128-bit SLS encryption. There are a few regional options like GiroPay, Moneta, iDeal for customers outside the United Kingdom. The minimum amount required to be deposited is $10, whereas, the minimum withdrawal amount is $25. They guarantee fast withdrawals (within 24 hours). For bank transfers users can avail the following currencies:

  • Canadian Dollar
  • Euro
  • Australian Dollar
  • Pound
  • US Dollar
  • Swedish Kronor
  • South African Rand

Hello Casino is an online casino founded in 2014, much like the sentiment behind its name they attempt to provide a user-friendly gaming experience with cutting-edge graphics. It’s a multi-software endeavour where big names in the software industry have come together with smaller ones to give visitors a chance to explore the ordinary in extraordinary ways. Their user-friendly ways are not limited to just the software; it extends to the languages available on their website. Coupled with their SLS encryption and robust customer supporter, Hello Casino delivers exactly what it promises – gamer-friendly online heaven.